TCPA Consent

TCPA Consent and Communication Preferences

Last Updated: January 02, 2026

1. Understanding TCPA Consent

The Telephone Consumer Protection Act (TCPA) requires businesses to obtain express written consent before sending automated text messages or making automated or prerecorded calls to consumers. This page explains how we handle communications and your rights regarding them.

2. Your Consent

By providing your phone number and checking the consent box, you expressly consent to receive:

  • Automated Text Messages (SMS): Including appointment reminders, service updates, important notifications, and promotional messages
  • Automated Phone Calls: Including AI-powered calls, prerecorded messages, and automated dialing systems for appointment confirmations, follow-ups, and service delivery
  • Marketing Communications: Promotional offers, newsletters, and updates about our services

3. Why We Use Automated Communications

We use automated and AI-powered communication systems to:

  • Ensure Timely Responses: Provide instant acknowledgment and responses to your inquiries, even outside business hours
  • Improve Service Delivery: Send appointment reminders, confirmations, and important updates automatically
  • Enhance Customer Experience: Deliver personalized, relevant information when you need it
  • Maintain Consistency: Ensure no communication falls through the cracks, regardless of staff availability
  • Scale Operations: Serve all clients effectively without delays or missed communications

These systems help us deliver the high-quality, responsive service you expect from My Legal Academy.

4. Types of Communications You May Receive

4.1 Transactional Messages

These are essential service-related communications you cannot opt-out of:

  • Appointment confirmations and reminders
  • Service updates and account notifications
  • Payment confirmations and billing information
  • Important security alerts

4.2 Marketing Communications

These promotional messages require your consent and can be opted-out of:

  • Newsletters and educational content
  • Special offers and promotions
  • Product updates and new feature announcements
  • Event invitations and webinars

4.3 AI-Powered Calls

We may use AI-powered voice systems to:

  • Answer incoming calls and provide information
  • Conduct initial qualification conversations
  • Schedule appointments based on your preferences
  • Follow up on service requests

These systems are designed to provide efficient, helpful service while maintaining the quality and professionalism you expect.

5. Message Frequency

Message frequency varies based on your interactions with our services:

  • Active Service Period: You may receive multiple messages per week related to your active services
  • Marketing Communications: Typically 1-3 messages per week, depending on your preferences
  • Transactional Messages: Sent as needed for service delivery

You can adjust frequency preferences through your account settings.

6. Message and Data Rates

Standard message and data rates may apply to text messages, depending on your mobile carrier plan. We are not responsible for any charges incurred.

7. How to Opt-Out

You have the right to opt-out of marketing communications at any time:

  • Text Messages: Reply STOP to any text message, or update preferences in your account
  • Phone Calls: Request to be added to our do-not-call list by contacting us or updating your preferences
  • Email: Click unsubscribe in any marketing email, or update preferences in your account
  • All Communications: Visit our Preferences page to manage all communication settings

Note: Opting out of marketing communications will not stop transactional or service-related messages necessary for service delivery.

8. Revoking Consent

You may revoke your consent to automated communications at any time. However, please note:

  • Revoking consent may limit our ability to provide certain services effectively
  • Some services rely on automated communications for timely delivery
  • You may need to use alternative communication methods for service updates

To revoke consent, contact us directly or update your preferences through your account.

9. Data Collection and Use

When you communicate with us via phone, text, or email, we may collect and store:

  • Phone numbers and call records
  • Message content and timestamps
  • Communication preferences and history
  • Interaction data to improve service quality

This information is used to deliver services, improve communication systems, and comply with legal requirements. See our Privacy Policy for more details.

10. Third-Party Service Providers

We work with trusted third-party providers to deliver automated communications. These providers are contractually obligated to protect your information and comply with applicable laws, including TCPA requirements.

11. Your Rights

Under TCPA and other applicable laws, you have the right to:

  • Receive clear disclosure about automated communications
  • Provide or revoke consent at any time
  • Opt-out of marketing communications
  • Request to be added to do-not-call lists
  • File complaints with regulatory authorities if you believe your rights have been violated

12. Compliance and Best Practices

We are committed to TCPA compliance and follow industry best practices:

  • Obtaining express written consent before sending automated messages
  • Providing clear opt-out mechanisms
  • Honoring opt-out requests promptly
  • Maintaining do-not-call lists
  • Training staff on compliance requirements
  • Regularly reviewing and updating our practices

13. Contact Us

For questions about TCPA consent, communication preferences, or to exercise your rights, contact us:

Email: privacy@mylegalacademy.com
Phone: [Your Phone Number]
Address: [Your Business Address]

You can also manage your preferences anytime at mylegalacademy.com/preferences

14. Updates to This Policy

We may update this TCPA Consent page periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email or website notice.